Report Helps Organizations Understand the ROI of DevOps, Why Quality and Security Should Be Built In, and More

Portland, OR
Puppet, the standard for automating the delivery and operation of the software that powers everything around us, today announced the findings of the 2016 State of DevOps Report. Over the past five years, Puppet has surveyed more than 25,000 technical professionals, making the State of DevOps Report the largest, most comprehensive and longest-running study on the topic of DevOps. Written in partnership with DevOps Research and Assessment (DORA), the fifth annual State of DevOps Report includes findings on some of the most debated topics in DevOps, including understanding the ROI of DevOps; how building quality and security into the development cycle affects business outcomes; the role of lean product management; and the relationship between employee engagement and organizational success.

“Today, every company is a software company. Yet there’s a huge delta between the organizations that get it and are able to ship software on demand, and the organizations that take days, weeks or even years to ship simple upgrades,” said Nigel Kersten, CIO of Puppet. “The 2016 State of DevOps Report shows that gap is widening. We hope the report will help organizations identify their own inhibitors of change so they can drastically increase their competitiveness and ultimately, their revenue.”

The Widening Performance Gap

The 2016 State of DevOps Report shows that high-performing organizations are widening their lead against lower-performing organizations. Compared to low performers, high-performing organizations deploy 200 times more frequently, have 2,555 times faster lead times, and recover 24 times faster from failed changes, with three times lower change fail rates. Because high performers build quality into each stage of the development process, they also spend 22 percent less time on unplanned work and rework than lower-performing organizations, and thus are able to spend 29 percent more time on new work.

Understanding the ROI of DevOps

Since the first State of DevOps Report was published five years ago, it’s been widely accepted that DevOps significantly affects IT performance and organizational performance. The 2016 State of DevOps Report builds on this body of knowledge and provides example formulas (based on survey findings and industry averages) to help organizations understand the potential cost savings of DevOps practices, and the additional value to be gained from investing in DevOps.


All too often, security testing is tacked on at the end of the delivery process, leading to expensive and painful fixes once development is complete. The 2016 State of DevOps Report confirms that integrating security into each stage of the development process has a positive impact on IT performance and security outcomes. Organizations that better integrate information security objectives into daily work spend 50 percent less time remediating security issues than low performers.

Employee Engagement (eNPS)

Employee engagement is more than a feel-good metric: Companies with highly engaged workers have been shown to increase revenues two and a half times as much as companies with lower engagement levels. The 2016 State of DevOps Report found that employees in high-performing organizations are more than twice as likely to recommend their organization to a friend as a great place to work. This indicates a high level of engagement and identification with the company, and as many business studies show, highly engaged employees are more productive and creative, and provide better experiences to customers.

Lean Product Management

The 2016 State of DevOps Report looked at lean product management practices to see if changes upstream in the product management process affect downstream business outcomes. Analysis shows that teams that implement continuous delivery practices and take an experimental approach to product development build higher-quality products and feel more connected to the overall organization.

The 2016 State of DevOps Report also reveals:

  • Respondents who report they are part of a DevOps team increased from 16 percent in 2014 to 22 percent in 2016.
  • High-performing organizations get more new or planned work done, because they have less unplanned work to cope with.
  • And more insights into how organizations are transforming their cultures and outcomes.


Atlassian, Automic, CA Technologies, Hewlett Packard Enterprise, IT Revolution, Splunk Inc., and ThoughtWorks

The full 2016 State of DevOps Report is available for download at

Supporting Quotes

“Modern software delivery increasingly requires higher velocity, quicker iteration, and much shorter time from inception to user value. This requires strong partnerships between the business, development, and IT operations, much more so than in the past. We believe that DevOps practices and policies, along with modern tooling to provide automated Continuous Delivery, provide the required foundation for digital agility and success. The State of DevOps report is crucial reading for anyone implementing, or considering, digital transformation within their organization due to the timely facts and insights it provides.” – John Purrier, chief technology officer, Automic Software

“It’s remarkable to see the dramatic impact that DevOps continues to have within high performing organizations, creating massive advantages across applications delivery and nearly every area of business. The 2016 State of DevOps Report stands as further proof that transforming the software factory not only increases the pace and quality of the applications lifecycle, but serves to remove traditional barriers existing between ideas and outcomes.” – Aruna Ravichandran, vice president of DevOps Solutions Marketing, CA Technologies

“ThoughtWorks is proud to be a sponsor of the fifth edition of the State of DevOps report, the industry barometer for the DevOps movement. The report statistically links the adoption of DevOps culture and practices to organizational performance and profitability. This should be eye-opening for everyone in IT. At ThoughtWorks, we support the revolution by creating leading build and deploy tools, Snap CI and GoCD, and sponsoring forward looking gatherings like DevOpsDays.” – David Rice, Managing Director, ThoughtWorks

“We are excited to see that high performing IT teams deploy 200x more frequently, recover 24x faster and have a 3x lower change failure rate. With the Atlassian suite of products, we help high performing IT teams reach these goals by fostering a culture of collaboration between development and operations – by connecting incidents to root problems with JIRA Software and JIRA Service Desk, encouraging peer code review with Bitbucket, and automating testing of releases with Bamboo.” – Caroline Clark, Product Marketing Manager, Jira Service Desk, Atlassian

“This report validates that large scale enterprises have effectively crossed the chasm from innovators to early adopters as they increase velocity and quality of applications with Continuous Delivery. We are proud to be a part of this annual research as we help our customers by sharing our own large scale enterprise DevOps transformation experience and help them understand our complete technology stack from software to bare metal to deliver business results faster than ever.” – Ashish Kuthiala, senior director, HPE DevOps Portfolio, Hewlett Packard Enterprise

Additional resources

About Puppet

Puppet is driving the movement to a world of unconstrained software change. Its revolutionary platform is the industry standard for automating the delivery and operation of the software that powers everything around us. More than 32,000 companies — including more than two thirds of the Fortune 100 — use Puppet’s open source and commercial solutions to adopt DevOps practices, achieve situational awareness and drive software change with confidence. Based in Portland, Oregon, Puppet is a privately held company with more than 400 employees around the world.