Touchpaper Product Suites 

IT Service Management Suite
Customer Service Solutions Suite
Network and Systems Management Suite

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IT Service Management Suite

• Touchpaper ServiceDesk
• Process-centric application
• Incident, Problem and Change management pre-configured
• Service Level Management – SLA – OLA - UC
• ITIL verified
• PDA, Blackberry real time access
• Integration with Office 2003
• Advanced KCS verified knowledge tools
• Desktop Management tool integration
• Network Management tool integration
• Web services open architecture
• Touchpaper SelfService
• Touchpaper ConfigurationManager
• Federated CMDB modelling CI relationships
• Consolidate disparate data
• Impact and Risk Assessment
• Touchpaper ProcessManager
• Automated workflow across the business
• Touchpaper ManagementInformation (MI)
• Uses Key Performance Indicators to display an immediate view of how IT is performing against its key objectives
• Touchpaper PassMe
• Identity management solution

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Customer Service Solutions Suite

• Touchpaper Customer ServiceDesk
• Process-driven case management
• Customer support
• Assignment, service levels, escalation
• Integration with Office 2003

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Network and Systems Management Suite

• Touchpaper NetworkManager
• Touchpaper ActiveAssistance
• Touchpaper DesktopManager
• LANDesk